Frequently Asked Questions
Shipping Policies and Information.
We ship exclusively through Canada Post Corporation and we use expedited parcel with a signature required.
We normally ship within 24 hours of receiving your cleared payment. Sometimes we get backed up, but will let you know if your shipment is delayed. If we need to contact you about an order, that may also delay shipping. If for some reason we are away from the store for a while, that news will be posted on a notice bar on the front page of the website.
If a parcel is late or missing, we will make every effort to have it tracked and recovered. We use signature delivery confirmation on all packages and you get tracking information with each order. If Canada Post confirms delivery and the parcel was lost or stolen subsequent to that, can cannot be held responsible. Please be aware that Canada Post “guaranteed delivery time” is not much of a guarantee. We don’t follow up on failed delivery guarantee, it is simply not worth our time. That said, 99% of orders are delivered within the guaranteed time frame. We apologize to those who are waiting for their order.
The web store considers that everything is going into its own individual box. We are working towards a system that will allow multiple items to be purchased and shipped into one box.
Why can’t I get a shipping quote when placing an order?
Our eCommerce store uses the Canada Post Corporation address data base. If your address is not in the Canada Post Data base, you are unable to order with that address. Please use a different ship to address to solve your issue.
How long does it take you to process my order?
Normal turnaround time is 24 hours Monday – Friday. We do not ship on Saturday, Sunday or holidays, orders placed on these days will be shipped the following business day. Please note that delivery time is subject to the ability of Canada Post Corporation to fulfill their delivery schedule.
Do you ship to P.O. Boxes?
We ship to street addresses. We also ship to those who only have a Post Office Box.
What types of credit cards do you accept?
We accept PayPal. We also accept Visa, MasterCard and American Express (via Square). All prices are in Canadian Dollars.
When is my credit card/PayPal charged?
Once an order is placed, it is processed, run through address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges.
What if I want to cancel my order?
Please email us immediately if you wish to cancel your order, once an order is shipped it can not be cancelled and will be the recipients responsibility to return for a refund.
What information is needed to place an order?
We require the following information to complete your order:
- Billing Address (Name, Address, Phone Number and Email)
- Shipping Address (Name, Address, Phone Number and Email)
- Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)
This information is used ONLY for the purpose of processing your order:
- Shipping address in order to ship your order
- Billing address to verify the identity of the cardholder
- Email address to send your receipt and tracking information
- Phone number so that we can call if there’s a problem with your order
Do you handle international shipments?
We presently do not ship internationally. We presently sell only in Canada.
What are your business hours?
We are open between 9am and 4pm, Monday – Friday Mountain time. However, you can send us a message at any time via our email contact firstname.lastname@example.org
Where are you located?
Nexus Grinders is an Ecommerce store located near Raymond, Alberta, Canada.
I have a question that wasn’t answered on this page. What should I do?
Please submit your question via email to email@example.com
We take your privacy seriously. We will never sell or give your information to anyone except as necessary to conduct business with you. An example would be sharing your information with Canada Post Corporation for tracking and delivery purposes. We will not send you unsolicited mail or advertising. An exception to that might occur in the event of a technical issue that requires your attention such as a security threat, order processing or changing access requirements.
What are your Terms and Conditions?
We want your continued business and will do everything reasonable to keep you as a customer who is happy with our products. If something is wrong, please give us a chance to make it right before going on a writing campaign on social media. Please contact us at firstname.lastname@example.org Having said that;
Prices – A typo sometimes happens. We won’t be held to a BIG typo. If you notice what you think is a typo, please drop us a note. Price increases happen. We’ll do our best to keep the store up to date, but prices may change without notice. An example is with the recent steel and aluminum surtax. We are at the mercy of wild price swings with our steel and aluminum suppliers. So far, we have been able to absorb these costs. This may not be always the case. Prices are in Canadian Dollars.
If we sent something other than ordered, we will replace it or refund it on return of the defective or incorrect item shipped back at our expense only with our written authorization from Nexus Grinders. In short, returns are only accepted on unaltered unused products. If it was defective or significantly not as described we will cover the shipping costs and refund the price. If you simply had a change of mind or ordered the wrong item, return maybe possible at your expense and a restocking fee of 10% may apply.
Wear all safety and personal protective equipment. Read safety instructions and get competent instruction.