Shipping & FAQ

Shipping & Frequently Asked Questions

The web store packages multiple items into one box to save you on shipping.  Some items ship in their own individual box due to weight, size or being fragile.  If you want multiples or various small items not shown as an option on the website as one order, send us an email and we will custom box your order and add the products to the website to save you on some shipping costs.

We ship exclusively through Canada Post Corporation and we use expedited parcel with a signature required.
We normally ship within 24 hours of receiving your cleared payment. Sometimes we get backed up, but will let you know if your shipment is delayed. If we need to contact you about an order, that may also delay shipping. If for some reason we are away from the store for a while, that news will be posted on a notice bar on the front page of the website.

We use signature delivery confirmation on all packages and you get tracking information emailed to you with each order so that you can monitor your package(s).  If Canada Post confirms delivery and the parcel was lost or stolen subsequent to that, can cannot be held responsible.  Please be aware that Canada Post “guaranteed delivery time” is not much of a guarantee. We don’t follow up on failed delivery guarantee, it is simply not worth our time. That said, 99% of orders are delivered within the guaranteed time frame. We apologize to those who are waiting for their order.
Note: Canada Post volumes have increased significantly since the pandemic and you should expect delays around the various Federal and Provincial holidays.  These delays are beyond our control. (*Note, the guaranteed delivery time is currently suspended by Canada Post)

Why can’t I get a shipping quote when placing an order?

Our eCommerce store uses the Canada Post Corporation address data base.  If your address is not in the Canada Post Data base, you are unable to order with that address.  Please use a different ship to address to solve your issue.

How long does it take you to process my order?

Normal turnaround time is 24 hours Monday – Friday.  We do not ship on Saturday, Sunday or holidays, orders placed on these days will be shipped the following business day. Please note that delivery time is subject to the ability of Canada Post Corporation to fulfill their delivery schedule.

Do you ship to P.O. Boxes?

We ship to street addresses. We also ship to those who only have a Post Office Box.

What types of credit cards do you accept? 

We accept Visa, MasterCard and American Express (via Square).  All prices are in Canadian Dollars.

When is my credit card charged?

Once an order is placed, it is processed, run through address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges.  We may contact you to verify your billing and/or ship to address. If we suspect that the order maybe fraudulent, we will cancel the order.

What if I want to cancel my order? 

Please email us immediately if you wish to cancel your order, once an order is shipped it can not be cancelled and will be the recipients responsibility to return the order at your cost for a refund on unused and undamaged products.

What information is needed to place an order?

 We require the following information to complete your order:
– Billing Address (Name, Address, Phone Number and Email)
– Shipping Address (Name, Address, Phone Number and Email)
– Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

This information is used ONLY for the purpose of processing your order:
– Shipping address in order to ship your order
– Billing address to verify the identity of the cardholder
– Email address to send your receipt and tracking information
– Phone number so that we can call if there’s a problem with your order

Do you handle international shipments?

We presently do not ship internationally. We only sell in Canada.

What are your business hours?

We are open between 9am and 3pm, Monday – Friday Mountain time. However, you can send us a message via our email contact Nexus Grinders and Knife Supply

Where are you located?

Nexus Grinders is an Ecommerce store located near Raymond, Alberta, Canada.

I have a question that wasn’t answered on this page. What should I do?

Please submit your question via email to Nexus Grinders and Knife Supply

What is your privacy policy?

See our Privacy Policy page

What are your Terms and Conditions?

See our Terms of Service page

We want your continued business and will do everything reasonable to keep you as a customer who is happy with our products. If something is wrong, please give us a chance to make it right before going on a writing campaign on social media.  Please contact us at Nexus Grinders and Knife Supply